FAQ
- Do I need to register to shop?
No. You need not to register in The Next Store Mphasis - The Next Store site. Please log on to The Next Store via AppAccess. Once you click on the Next Store tab on App Access, you would be directed to the The Next Store home page. - How do I shop at Mphasis - The Next Store?
You can browse through the various categories of products. When you see a product you wish to buy, just click on the product and then you will be directed to the product details page. There click on the 'Add to cart' button after mentioning the quantity. This will place the product in the Shopping Cart. You can remove /modify products in the cart by clicking on the "Manage Cart" button on the right side of the page.
Once you have completed your shopping, please click on the Checkout option. Ensure that you have filled in all the required details correctly to ensure prompt delivery of your products.
On completion of the process you will receive an email giving you details of your purchase. This indicates your order has been placed successfully.
You can also track your order by clicking on the Track Order section. - What is the Wish list?
In case you wish to buy later, you can add the product to your wish list by clicking on the "Add to Wish List" button.
You can review your Wish List by clicking on the "Wish List" button under "My Shopping" on the "My Account" page. - Is there a minimum quantity I need to buy?
There is no minimum quantity you need to buy, unless specified in the product details. - What are the different payment options?
For Individual purchases, you can use a Credit Card , Debit Card and Net Banking.
All national as well as international Credit Cards such as MasterCard, Visa, American Express, Diners Club and JCB credit cards are accepted.
Visa Electron Debit Cards of the following Indian Banks are accepted: Axis Bank, Barclays Bank, Canara Bank, Citi Bank, Corporation Bank, Cosmos Bank, Duetsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, ING Vysya, Karur Vysya Bank, Kotak Mahindra Bank, Punjab National Bank, Standard Chartered Bank, State Bank Of India, Union Bank Of India & Yes Bank For Company purchases the payment will be made through regular commercial process after you have received the appropriate approvals. - How do I know if my order has gone through?
On successful placement of an order you will receive an email confirmation from us. However to ensure, please click on “My Account -> Dashboard” on the homepage to see the details of your latest orders placed.
If you are in any doubt, please write to support@giftingideas.com - When is my credit card billed?
Your credit card will be charged once successful transaction happens in CCAvenue Payment Gateway. - When will I receive the product?
If the quantity ordered is in stock, then the goods will be shipped within 12 working days from date of order placement.
If the quantity ordered is not in stock, it normally takes between 15-30 days to produce and dispatch depending on the quantity ordered.
If you need the goods earlier than the time frame mentioned above, please write to us at support@giftingideas.com. We will try our best to accommodate your request. - How is my order going to be shipped?
For any delivery within India, orders will be shipped using Vichare, Aramex, Blue Dart or a similar service.
For deliveries outside India orders will be shipped via TNT or UPS. - Can I change the shipping address for my orders?
If duly informed (before the items have been dispatched), you can change your shipping address. In such cases the customer will bear the difference in shipping charges (if any). If the new shipping charges are lower, then the difference will be returned via the credit card used for placing the order.
To change the shipping address please send an email to support@giftingideas.com or call at (0)9769110003. You will receive a confirmation via email and only then will the shipping address be considered as changed.
In cases where the items have already been dispatched and the shipment is returned due to the address being wrong or any failure in accepting the goods or any other reasons, we shall inform you of the same. If the goods need to be re-sent, the charges involved in the return of the goods and sending them out again will have to be borne by the customer. - Can I specify packing details?
All products arrive in their standard packaging. If any special packaging is required, please write to support@giftingideas.com with the requirement and the order details. An additional cost will be charged in this case. - How can I track my order?
To know the status of an order, click on “My Account” menu of top navigation menus of the homepage. The current pending orders as well as details of previous orders will be available here. - How can I cancel my order?
Orders once placed cannot be cancelled. - Will the product come along with its instruction manual?
If a product has a mechanism which requires explanation, the product will be accompanied by an instruction manual. - Will all the merchandise I order come with my company logo?
The items will come with a logo as depicted in the picture on the site. - Are these products manufactured by Mphasis?
No. None of the products are manufactured by Mphasis. A limited permission has been given to Gifting Ideas Pvt. Ltd. to affix the Mphasis mark for the purpose of presenting these products as corporate gifts and merchandise. - How can I lodge a complaint?
If we have not met your expectations in any way please do let us know. You can visit the Complaints section and send us your grievance as a 'New Complaint'. You can choose your Complaint from the options given in the drop down or enter remarks in the box provided. We will immediately work to address the complaint received. You can view the action taken by us in the Complaints section once it is updated by our support team.
In case you need to escalate your complaint any further, please write to uneza.shaikh@giftingideas.com - Whom do I contact for any queries?
For general queries and for order related issues, please write at support@giftingideas.com
For any complaints or escalations contact Ms. Uneza Shaikh (General Manager - Marketing) at uneza.shaikh@giftingideas.com - Have the prices on the website been approved by my company?
The prices displayed on this website have been reviewed and accepted by representatives from within your company, keeping in mind the quality requirements.
